OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appCollect customizable JSM customer feedback via Email or Slack. Set satisfaction targets, visualize CSAT & Lost Time
Dashboard, Lost Time and Agents view
Track satisfaction targets, response rate, Experience Indicators or Question Scores, Satisfaction Trend, Score Distribution, Lost Time analytics, and agent-level feedback across resolved Jira Service Management requests.
Customizable satisfaction surveys
Collect service desk feedback with configurable wording, rating styles, optional Lost Time, and two survey forms: Experience Indicators for reasons behind each score, or Question Ratings for targeted service areas.
Custom Email and Slack Notifications
Customize the email and Slack message text, then use Jira Automation conditions and JQL filters to decide which customers receive each survey after a request is resolved.
Supporting media
More details
- Built for Jira Service Management teams that need actionable feedback on closed requests.
- Send survey links through Jira Automation by customized email or Slack, with editable content, conditions, and JQL filters.
- Use Experience Indicators to capture reasons behind each score, or Question Ratings to measure targeted areas.
- Customize wording, confirmation messages, rating style, score labels, targets, score bands, and Lost Time settings.
- Track targets, surveys sent, responses, response rate, indicators or question scores, trends, and score distribution.
- Measure Lost Time with customer-reported working time, impact, cost estimates, working days, hourly rate, and currency.
- Review feedback with comments, indicators or question scores, ticket links, Jira field filters, and date filters.
- Compare agent-level feedback with satisfaction, response patterns, and drill-down details.
- Supports light/dark themes, project permissions, audit logs, and Atlassian-hosted storage.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
AdaptiveSurvey - Customer satisfaction (CSAT) survey for JSM integrates with your Atlassian app
Version information
Version 2.8.0•for Jira Cloud
- Release date
- Jul 6th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial