OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appCollect customizable JSM customer feedback via Email or Slack. Set satisfaction targets, visualize CSAT & Lost Time
Dashboard, Lost Time and Agents view
Track satisfaction, response rate, score distribution, top indicators, customer-reported Lost Time, cost impact, and agent performance across resolved JSM requests
Customizable satisfaction surveys
Collect 1-10 service desk satisfaction scores with configurable wording, score labels, comments, Lost Time, and positive, neutral, or negative experience indicators
Email and Slack collection
Send feedback requests from Jira Automation by Email or Slack, so customers can share their experience after a service desk request is resolved
Supporting media
More details
- Built for JSM teams that need actionable feedback on resolved requests.
- Send survey links through Jira Automation by email or Slack, with copy-ready setup steps and editable email content.
- Customize the 1-10 rating scale, satisfaction target, score bands, survey wording, confirmation messages, and experience indicator chips.
- Track CSAT, surveys sent, responses, response rate, score distribution, top indicators, and current-vs-previous period trends.
- Measure Lost Time with customer-reported time, average/total impact, optional cost estimates, working-day settings, hourly rate, and currency.
- Review feedback with comments, indicators, assignee, ticket links, sorting, pagination, and filters.
- Compare agent performance by resolved requests and satisfaction, with drill-down response details.
- Supports Jira light/dark theme, project-level view/configure permissions, tracked JSM projects, settings audit logs, and Atlassian-hosted storage.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
AdaptiveSurvey - Customer satisfaction survey for JSM integrates with your Atlassian app
Version information
Version 2.6.0•for Jira Cloud
- Release date
- May 27th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial