OVERALL RATINGS
INSTALLS
11
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appCollect customer feedback on resolved requests in the JSM portal. Ask multiple questions, set satisfaction targets and track CSAT
One Dashboard for all your survey feedback
Track satisfaction targets, response rate, Experience Indicators or Question Scores, Satisfaction Trend, Score Distribution, Lost Time analytics, and agent-level feedback across resolved Jira Service Management requests.
Rate multiple questions with stars or numbers
Ask up to 8 questions, such as responsiveness and resolution quality, rated 1–5 or 1–10 with stars or numbers. Colors follow your score bands, and each question gets its own score on the dashboard.
Choose the reasons behind the score
Customers give one overall rating, then pick the reasons that match it: what went wrong, what could be better or what made it great. Set 3–8 indicators per band and track the most selected ones.
Supporting media
More details
- Built for Jira Service Management teams that need actionable feedback on closed requests.
- Send survey links through Jira Automation by customized email or Slack, with editable content, conditions, and JQL filters.
- Use Experience Indicators to capture reasons behind each score, or Question Ratings to measure targeted areas.
- Customize wording, translations, confirmation messages, rating style, score labels, targets, score bands, and Lost Time settings.
- Track targets, surveys sent, responses, response rate, indicators or question scores, trends, and score distribution.
- Measure Lost Time with customer-reported working time, impact, cost estimates, working days, hourly rate, and currency.
- Review feedback with comments, indicators or question scores, ticket links, Jira field filters, and date filters.
- Compare agent-level feedback with satisfaction, response patterns, and drill-down details.
- Supports light/dark themes, project permissions, audit logs, and Atlassian-hosted storage.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
AdaptiveSurvey - Customer satisfaction (CSAT) survey for JSM integrates with your Atlassian app
Version information
Version 2.23.0•for Jira Cloud
- Release date
- Nov 7th 2026
- Summary
- Compare CSAT for people and agents with new assignee filters.
- Details
- AI agents are now available in the Assignee filter.
- The new Assignee type filter lets you view CSAT for People or Agents.
- The Agents tab is now called Team. The Agent filter and Feedback responses column are now called Assignee.
- Unassigned tickets can now be selected in the Assignee filter.
- Filter options stay in place when selected or deselected.
- Payment model
- Paid via Atlassian
- License type
- Commercial