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Key highlights of the appKeep multiple Jira Service Management instances in sync with requests, comments, attachments, and workflows
Centralized platform simplifies connections
Connect multiple JSM Cloud and Data Center instances from one sync platform using secure APIs, with no plugins or admin access required. Manage integrations centrally without disrupting service operations.
Complete service context sync with fine control
Sync requests, incidents, problems, changes, comments, attachments, links, custom fields, SLAs, approvals, and statuses. Control data flow with field-level governance while protecting sensitive information.
Reliable sync with automatic conflict handling
Maintain consistent service data with conflict resolution. Automatic retries and intelligent reconciliation prevent duplicates. Entity delete synchronization keeps systems aligned without manual monitoring.
More details
The multi-instance challenge:
Multiple JSM instances create service silos, duplicate effort, and visibility gaps. Teams struggle to share updates, coordinate requests, and maintain consistent information across business units, regions, and subsidiaries.
How OpsHub solves this:
OpsHub Integration Manager connects JSM instances and keeps them synchronized automatically. Requests, incidents, problems, changes, comments, attachments, approvals, and other service data flow between systems without manual updates.
What makes this different:
- Configure once and reuse across multiple instances with no coding
- Sync incremental changes for improved performance
- End-to-end traceability across synchronized requests and updates
- No firewall changes required
- Secure, encrypted data exchange
- Handles concurrent updates for data consistency
- Syncs comments, attachments, approvals, SLAs, and custom fields
- Scales across teams, service desks, instances, and environments
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 9x•for Jira Cloud
- Release date
- Sep 30th 2026
- Summary
- Seamless issue and project movement
- Details
For bugs fixes and updates, refer to the release notes here
- Payment model
- Paid via Vendor
- License type
- Commercial