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Key highlights of the appSeamlessly sync tickets, attachments, and statuses across Jira, ServiceNow, and more—no scripts or manual updates
End-to-End Ticket Sync
Keep tickets, statuses, comments, attachments, and watchers synchronized across Jira, ServiceNow, and vendor systems—bi-directionally and in real time.
Eliminate Manual Coordination
Remove the need for bridge calls and email updates. Autom Mate maps fields, syncs updates, and maintains context—reducing coordination time by up to 50%.
Built-In Governance
Gain full traceability of incident handling with audit logs and Autom execution history, ensuring accountability and alignment with enterprise compliance needs.
More details
Autom Mate: Cross-Platform Ticket Sync for Jira eliminates manual copy-paste between systems by keeping issues fully aligned across tools like Jira, ServiceNow, and vendor portals. Enterprise IT teams use this to reduce mean time to repair, avoid data loss, and simplify compliance audits. Every ticket, comment, attachment, and status stays synchronized bi-directionally via Automs (Autom Mate’s visual runbooks). Audit-ready logs, zero-code customization, and compatibility with SLA workflows ensure full transparency. Based on customer benchmarks, coordination time drops by up to 50% and incident hand-offs become seamless. Built with governance in mind, Autom Mate supports secure authentication, fine-grained access control, and scalable execution for growing service teams.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1000040•for Jira Cloud
- Release date
- Jan 28th 2026
- Summary
- Launch of cross-platform ticket sync with full bi-directional support
- Details
🚀 Cross-Platform Ticket Sync
Trigger Automs from any connected tool (Jira, ServiceNow, vendor portals) to instantly create or update tickets in other platforms—syncing statuses, attachments, and comments bi-directionally.🧠 Custom Field Mapping & Watcher Sync
Supports custom field mapping, comment propagation, attachment syncing, and watcher mirroring across tools to ensure consistent context.🔁 Bi-Directional Status Reconciliation
Status changes in any system reflect across all connected systems. No more double work or conflicting updates.📋 Audit & Compliance Enhancements
All ticket syncs are tracked via Autom logs for full traceability and compliance review.⏱️ Impact
Up to 50% reduction in coordination effort and 20–30% faster mean time to repair (MTTR) based on internal benchmarks.- Payment model
- Paid via Vendor
- License type
- Commercial