Zephyr Essential - Test Management for Jira

Zephyr does not bring reliable and consolidated data: We have found a difference in data between what the GUI shows and the list of executions that the application itself returns for a certain cycle. With these discrepancies, it is not possible to have reliable information on the status of the cycle tests. We have contacted several times the Support team but the only answer we get is to execute a hard reindex, which doesn't resolve the problem either.

Disappointed with India support team who not customer friendly, and the support process is not user friendly as well where 1 ticket only can raise for 1 issue. If encounter multiple issues have to create different tickets and deal with different customer support and having multiple zoom call. After upgraded to Zephyr Squad in Jira Server a lot features not work well. Although before upgrade already is a garbage tool. Not recommende for this tool. Expensive and garbage.

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  SmartBear

  Hello Tan Szu Yen,

  Thank you for taking the time to share your comment. We appreciate the feedback and are sorry that you found working with our support to be a frustrating experience. Your comments have been passed on to the product management & support teams.

  As we are constantly developing our solutions, feedback is incredibly valuable. We genuinely appreciate your reaching out with your review to help us improve and hope you'll try us again as we deliver innovations regularly.

  Warmest regards!

Fantastic customer service! We had a small issue that was driving us a little crazy, I put in just a "minor" ticket and they team jumped on it, sent step by step instructions with screenshots and took care of it within hours. It is nice knowing we aren't all alone to figure things out! Thank you for the great support!

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  SmartBear

  Hi Derek,

  Thank you for the glowing review! The devil is in the details as the saying goes, and our support team knows it all too well :)

  Best Regards,

  Sergejs from Zephyr team

Firstly I would like to thank Soumya Thallam for her constant support on the Issue. We had to Clone Zephyr test cases with test Steps from one Jira Project to another Project. Due to the limitation of the Jira version, only Test cases were copied. We need to clone associated Test Steps. As a test manager, had to have this close ASAP in order to Test Execution. The Zephyr technical team (Soumya), not only responded, but ensure zoom meeting to explain different possibilities and along with our Jira platform support, we were able to close issue and test steps were copied on time.

We recently implemented test management tool Zephyr for JIRA in and issues we are facing were immediately resolved by support team or proposed work around. Having said that this immediate customer support is highly appreciate for company as ours. On the other hand continuously contacted if there is any other issue they can help with. Thank you so much Support team!

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  SmartBear

  Hi Martin,

  Many thanks for your review – we'll make sure our "immediate customer support" team gets all the kudos they deserve :)

  Kind Regards,

  Sergejs from Zephyr team