OVERALL RATINGS
INSTALLS
12,843
SUPPORT
- Partner Supported
TRUST SIGNALS
Reviews for cloud
Based on 648 out of 0 reviews across hosting types
Review guidelines
Showing 648 reviews
Posted on Sep 24, 2025
Unreliable, slow to use and create test cases - tell me what benefit does this really have over using Excel spreadsheets?
- Vendor logo
SmartBear
Hi Ellis,
I am sorry to hear about the performance issues you’ve been facing. We can absolutely work with you to identify what’s causing them and get this resolved. Could you please reach out to me at sanjeev.pande@smartbear.com with the details of your instance? Once I have that information, we can look at the next steps and resolutions together.
Thank you for sharing your feedback — we truly appreciate it.
Best regards,
Sanjeev Pande
Posted on Sep 9, 2025
We are currently unable to create, update, or view test cases in our Jira project. The following API call consistently returns a 500 Internal Server Error:POST https://prod-play.zephyr4jiracloud.com/connect/public/rest/api/1.0/execution Despite submitting a support request via the contact form a few weeks ago, we have not received any response. This issue is blocking our work, and we would appreciate an update or assistance as soon as possible.
- Vendor logo
SmartBear
Hi Aldana,
Sorry for the inconvenience you have experienced. Could you please reach out to me at sanjeev.pande@smartbear.com with the details of your instance? Your experience matters deeply to us, and I’d like to make sure we get this resolved as quickly as possible.
Thank you for bringing this to our attention, and I appreciate your patience while we sort this out.
Best regards,
Sanjeev Pande
Posted on Jul 25, 2025
- Vendor logo
SmartBear
We're truly sorry to hear you're unhappy with Zephyr. While your review didn't include specific details, I'd really appreciate the chance to understand what went wrong and make things right. Your experience matters deeply to us. Please feel free to reach out directly to me at dallas.demarr@smartbear.com.
Dallas de Marr
Director of Product Management
Posted on Jul 15, 2025
- Vendor logo
SmartBear
Thank you for your review. It looks like your experience with Zephyr was okay, but not great... and that’s not good enough for me. We’d love to understand where we fell short so we can make your experience deserving of four stars. Feel free to email me directly at dallas.demarr@smartbear.com if you’re open to chatting.