Smart Assignments & Rotations
OVERALL RATINGS
INSTALLS
116
SUPPORT
- Partner Supported
Key highlights of the appAutomate and structure ticket assignments across your portfolio with round robin, rotations, and load balancing
Round robin, rotations, & load-balanced assignment
Configure round robin or scheduled rotations with flexible rules. Automatically assign tickets based on availability, workload, and coverage for balanced distribution.
Manage everything with a familiar dashboard
Add useful gadgets to your dashboard to review projects, schedules, rotations, and availability. Asses work assignments and progress. The UI mirrors the Jira dashboard, making it easy to spot problems.
Visualize coverage and capacity
Use an easy-to-read Calendar view to check your team members’ workloads and assigned tasks, including work schedules, vacations, out-of-office data, and mid-shift breaks.
More details
Ticket assignment breaks at scale.
What starts as simple round robin turns into uneven workloads, cherry-picking, and aging tickets. Availability changes. Teams span time zones. Ownership becomes unclear.
We saw this firsthand as our own service operations grew.
We tried manual triage. We introduced queue managers. But tracking availability, schedules, and workload across teams didn’t scale—and consistency broke down.
So we built a system to manage assignment properly.
Smart Assignments & Rotations brings structure to ticket distribution:
- Round robin and scheduled rotations with flexible rules
- Assignment based on availability, workload, and coverage
- Automatic handling of PTO, OOO, and time zones
- Visibility into coverage, capacity, and distribution
The result is balanced, predictable assignment without manual intervention.
Start a free 30-day trial—or talk through your ticket assignment challenges with on of our service management solution engineers.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Smart Assignments & Rotations integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Sep 5th 2025
- Summary
- Added bug fixes & API upgrade
- Details
Bug Fixes & Feature Enhancements
- Updated Organizer Organizer functionality.
- Updated delay feature to handle listed delay times.
- Resolved minor bugs in Assignee Override feature.
- Upgraded REST APIs for improved compatibility and long-term stability.
- Payment model
- Paid via Atlassian
- License type
- Commercial