Advanced Portal Reports for Jira Service Management
OVERALL RATINGS
INSTALLS
1,427
SUPPORT
- Partner Supported
- Cloud Migration Assistance
TRUST SIGNALS
Key highlights of the appBring self-service reporting and request lists prioritization to your JSM portal customers
Self-service portal visibility for JSM customers
Portal customers no longer need to chase agents for updates. They can search, filter, and export requests, view full context (SLA, custom and additional fields), and analyze request lists directly from the portal.
Standardize how teams review requests
Admins can create and share pre-configured report views with preset filters and visible fields that load automatically for portal customers. Users can also save their own filtered views for repeated use.
Prioritize requests before planning begins
Before service reviews, business stakeholders can prioritize request lists by editing fields directly in the portal report. Admins control which fields are editable and for whom. Available in Advanced Edition.
Supporting media
Editions
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Advanced Report
Full text search
Exporting
Saved & Global Views
Charts
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Controlled field editing
Edit history & audit trail
Customer Success
More details
Advanced Portal Reports brings request visibility, reporting, and prioritization directly into the Jira Service Management portal, without extra Jira licenses or agent overhead.
Built to comply to the highest security standards with a fast, clean interface.
Self-service reporting in the JSM portal
Portal users can search, filter, and export requests, view SLA metrics, and use custom fields in a single report view.
Saved and Global report views
Create Saved Views for personal use, or use Global Views defined by admins for consistent reporting and recurring reviews.
Advanced Edition: controlled prioritization
Selected users can update prioritization-related fields directly in the report view. Admins control edit permissions, while Jira remains the system of record.
Built for Jira Service Management teams
For Jira admins, service teams, and partners who need structured request visibility, recurring reporting, and controlled prioritization.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Advanced Portal Reports for Jira Service Management integrates with your Atlassian app
Version information
Version 13.4.0•for Jira Cloud
- Release date
- Aug 13th 2026
- Summary
- Added Last Comment field and optimized report layout
- Details
- Added Last Comment as a new report field that admins can configure and display to portal customers. It shows the latest customer-facing comment and is also available in CSV and Excel exports.
- Optimized the report layout to display more rows on screen.
- Fixed issues related to SLA charts, issue security levels and timezone handling
- Payment model
- Paid via Atlassian
- License type
- Atlassian Closed-Source