Advanced Portal Reports for Jira Service Management
OVERALL RATINGS
INSTALLS
1,443
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appTransform JSM into a reporting portal where customers can simply self-serve on service request updates, reports, and exports
A reporting portal within the JSM customer portal
Customers can easily build and share reports using the app’s reporting portal within Jira Service Management. Filter by report type, SLA metrics, custom fields & more, and even search by free text. All on one screen.
Display additional fields in request details view
Effortlessly keep customers informed by conveniently displaying additional custom fields in each request. Every type of field is available: SLA metrics, linked issues, assignees, URLs, updated and resolved date, and more
Share what customers need, and nothing else
Easily control which specific data to display in Jira service desk customer portal reports and portal requests. Boost data visibility and simplify data exports for customers, without compromising security.
Supporting media
More details
Boost visibility for JSM customers with advanced reporting, without extra Jira licenses or agent overhead.
Here’s how Advanced Portal Reports for Jira Service Management transforms JSM into a self-service reporting center.
➕Advanced Requests Report (ARR):
- All-in-one interface: Easy for any user level
- Guided selection: Expose standard and custom fields
- Enhanced search: search by free text and specific values
- Visualize reports in charts
- Users can easily share a link to filtered reports
- Export to Excel or CSV
➕Add any type of additional field into the request details view
➕Config and security
- Set visible requests and request fields
- Set which projects can access ARR
- Toggle chart visibility
Perfect for:
📊Jira Admins: Visualize key metrics for management and external customers
📈Service Team Leads: Enable effortless self-service SLA reporting for end users
💡Solution Partners: Empower clients to improve with measurable data
🚀And more!
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Advanced Portal Reports for Jira Service Management integrates with your Atlassian app
Version information
Version 10.0.240-AC•for Jira Cloud
- Release date
- Nov 3rd 2025
- Summary
- Approvers field now visible in Request view for portal users.
- Details
We’ve added support for displaying the Approvers field in the Request view.
Portal users can now see who approved their requests! Administrators can add the Approvers field to the Request view in the project configuration, giving end users full visibility into the approvers directly from the portal.
- Payment model
- Paid via Atlassian
- License type
- Atlassian Closed-Source